Justice for Wronged Shopper in Philadelphia: Injury Settlement 

When you step into a store, you expect to shop without fear or danger. But what happens when an ordinary trip to the grocery store turns into a traumatic event due to negligent security practices? At Metzger & Kleiner, Attorneys at Law, we believe in holding businesses accountable for creating unsafe environments. Here’s how our legal team recently helped a client secure justice after a horrifying ordeal at a local grocery store.

A Routine Shopping Trip Gone Wrong

Our client visited a grocery store on July 23, 2022, intending to make a simple purchase. After paying for his items, he packed them into his backpack at the cashier station, an area monitored by surveillance cameras. However, as he approached the exit, two security guards stopped him. Without asking for his receipt or offering an explanation, they forcibly detained him, knocking him to the ground and confiscating his belongings.

The security guards dragged him back to the cashier station, where store staff confirmed he had paid for his items. During this ordeal, the physical force used against him caused significant injuries, including his knee buckling under the strain. Emergency medical services arrived at the scene and transported him to a hospital.

The Devastating Injuries

As a direct result of this incident, our client suffered life-altering injuries, including:

• A complete anterior cruciate ligament (ACL) tear requiring reconstruction surgery
• Injuries to the femoral medial condyle and medial collateral ligament
• Nerve pain and permanent scarring
• Mild patella-femoral joint osteoarthritis
• Left leg muscle atrophy

After undergoing surgery, extensive physical therapy, and continuous home rehabilitation, our client still experiences pain and limited mobility. His medical team has determined that his injuries are permanent, with additional treatments likely in the future, including another knee arthroscopy and further physical therapy.

The Legal Case: Accountability and Responsibility

At Metzger & Kleiner, we argued that the grocery store and its contracted security company failed in their duty to provide a safe environment for customers. Businesses that hire security firms are responsible for ensuring that their policies, procedures, and training are adequate. In this case, the lack of proper protocols led to the inappropriate use of force against an innocent shopper.

Our team retained an expert in security practices to strengthen our case, showing that the defendants’ negligence directly caused our client’s injuries.

Fighting for Fair Compensation

The impact of this event on our client’s life was severe. He faced mounting medical bills, physical pain, emotional distress, and lasting physical limitations. Given these damages, we demanded $525,000 to cover past and future medical expenses, loss of quality of life, and other damages. Despite the overwhelming evidence, the defendants initially offered a meager $10,000—an offer that was both insulting and far from adequate.

Thanks to our diligent preparation, expert testimony, and aggressive negotiation, the case moved toward a resolution that more accurately reflected the harm our client endured.

Why Choose Metzger & Kleiner?

With over 40 years of experience serving Philadelphia and Pennsylvania’s Lehigh Valley, Metzger & Kleiner is known for our commitment to justice and personalized client care. Our attorneys are not only skilled litigators but also compassionate advocates for people who have been wronged.

We understand the devastating impact of personal injuries, whether they stem from a negligent property owner, an unsafe workplace, or a car accident. That’s why we work tirelessly to ensure our clients receive the compensation they deserve.

Here’s what sets us apart:

• Convenience and Accessibility: Our offices in Philadelphia and Allentown are centrally located, and we are always willing to travel to meet you.
• Client-Centered Approach: At Metzger & Kleiner, you’re never just a case number. Our attorneys personally handle your case and are always available to answer your questions.
• No Upfront Fees: We work on a contingency basis, meaning you don’t pay attorney fees unless we win your case.
• Experienced Team: Our attorneys have a proven track record of success in personal injury law, including cases involving negligent security, motor vehicle accidents, and product liability.

Take the First Step Toward Justice

If you or a loved one has suffered due to the negligence of a business or another party, don’t wait to seek help. The sooner you act, the better your chances of securing the evidence and testimony needed to build a strong case.

At Metzger & Kleiner, we offer free consultations to discuss your case and help you understand your legal options. With our experienced team by your side, you can focus on recovery while we fight for your rights.

Contact us today at 215-567-6616 (Philadelphia) or 610-435-7400 (Lehigh Valley). Let us help you secure the justice and compensation you deserve.